Signals in Claims
The next decade of claims
will be written in software.
A publication and video series on the AI-native future of insurance claims. Essays, conversations, and field notes from inside the build — for adjusters, carriers, builders, and anyone betting on a different next decade.
A weekly read on the most consequential workflow in financial services.
Signals in Claims is a publication and video series on the AI-native future of insurance claims. Essays here. Episodes on YouTube ↗. The same beat: what it actually takes to build modern software for the most consequential, regulation-bound, judgment-heavy operation in financial services.
Hosted by Dilip Kotlapati — product and engineering leader at CCC Intelligent Solutions, where I lead the build of AI-native systems for property & auto claims. This site is where I share what I'm learning, for adjusters, carriers, founders, and anyone who suspects the next decade of this industry is going to look very different from the last.
New essays drop weekly. New episodes drop on the channel. If any of that sounds useful — get in touch.
Reach outField notes from inside the build.
Essays on AI-native claims systems, operator UX, and what changes when software stops suggesting and starts deciding.
-
Why I'm writing here
A short note on what this site is, why claims software is at an inflection point, and what I plan to publish.
Read essay -
The Claims Paradox
Why claims is simultaneously the most automated and least automated function in insurance — and what that paradox tells us about the next wave.
Read essay -
Agentic Adjusters
What changes when claims handlers stop being users of software and start being supervisors of it.
Read essay
Where the ideas get pressure-tested.
- Currently shipping
Synapse
Day job
An AI-native operating console for claims handlers — collapsing review, comms, and decisions into a single decision-grade surface for property and auto.
- Forthcoming
The Field Manual
Forthcoming
A long-form guide on building decision-grade software for high-stakes, regulated workflows — drawn from a decade inside claims. In draft.
- Watch
The Channel
youtube.com/@SignalsinClaims
Weekly conversations and field notes on video — the visual companion to the essays here, with operators and builders working at the edge of claims.
Talks, panels, and conversations.
- 2026 Keynote
The Operator Shift: When AI Stops Suggesting and Starts Deciding
Insurance AI Summit
- 2025 Panel
Building Decision-Grade Software for Claims
P&C Innovation Forum
- 2025 Talk
From Workflow to Workspace
InsureTech Connect
Interested in having me speak, or want to come on the show? Drop a note.
Working on something at the edge of claims and software?
I read every message. Best for: guest spots on the show, sponsorship inquiries, speaking invitations, editorial collaborations, and conversations about modern claims operations.